Terms & Conditions

Last updated: 17 August 2026

These terms apply to cleaning services supplied by BATORSON ONE LTD. They do not limit rights that cannot lawfully be excluded.

Bookings and quotations

Website prices are initial estimates based on the information entered. A booking is confirmed only when the scope, date, access arrangements and price are accepted and any required payment is completed. Commercial work may require a written quotation or separate agreement.

Customer responsibilities

The customer must provide accurate property and access information, a safe working environment, reasonable access to water and electricity where required, and notice of hazards, fragile items, pets or restricted areas.

Service delivery

We provide services with reasonable care and skill. Estimated completion times may change where the property condition or requested scope differs materially from the information supplied. Additional work or time will not be charged without agreement.

Payment

Payment is taken through the method shown at booking or as stated on a commercial invoice. Card details are handled by Stripe. Amounts are in pounds sterling unless stated otherwise.

Problems and complaints

Please report a service concern as soon as reasonably possible, preferably within 24 hours, with details and photographs where appropriate. This reporting request does not remove statutory rights. We will assess the concern and may offer corrective work, a proportionate refund or another appropriate remedy.

Liability

Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded. Subject to that, we are not responsible for indirect or unforeseeable loss. Business-customer liability may be addressed in a separate written contract.

Law

These terms are governed by the law of England and Wales. Consumers retain any mandatory right to bring proceedings in the courts applicable to them.