Cancellation & Refund Policy

Last updated: 31 August 2026

This policy applies to cleaning services and digital products purchased from BATORSON ONE LTD. It does not limit any rights you have under UK consumer law.

Cleaning service cancellations

If you are a consumer and book a cleaning service online or at a distance, you will normally have 14 days from the date the contract is made to cancel without giving a reason. To cancel, send us a clear statement using the contact details below.

If you ask us to begin the service during the 14-day cancellation period and then cancel after work has started, we may deduct a fair and proportionate amount for the service already provided. If the service has been fully completed after your express request to begin early and your acknowledgement that the cancellation right will be lost on full performance, the statutory right to cancel will no longer apply.

Rescheduling and cancellations outside the cooling-off period

Please contact us as early as possible if you need to cancel or change a booking. Where no statutory cancellation right applies, any refund will take account only of work already performed and reasonable, unavoidable costs incurred specifically for the booking. We will tell you about any deduction before completing the cancellation.

Digital cleaning guides

A consumer normally has 14 days from purchase to cancel a digital content contract. If you request immediate access or delivery during that period, expressly consent to delivery beginning and acknowledge that this means losing the right to cancel, the cancellation right is lost once delivery begins. This does not affect your rights if the digital content is faulty, not as described or not supplied.

When a refund is available

A full or partial refund may be due where:

• you validly exercise a statutory cancellation right;
• we cancel and cannot provide a suitable alternative date;
• a service is not supplied with reasonable care and skill; or
• digital content is faulty, not as described or not supplied.

Depending on the circumstances and your legal rights, we may first offer to repeat or correct the service, reschedule it, or provide a proportionate price reduction.

Refund processing and receipt timeframe

Once a refund is approved, BATORSON ONE LTD will submit it to the original payment method within 5 business days. We will make every refund due under a statutory cancellation right without undue delay and no later than 14 calendar days after we are informed of the valid cancellation.

After we submit the refund, banks and payment providers normally take a further 5–10 business days to credit it to your account. The exact receiving time is controlled by your bank or card issuer. You will not be charged a fee for receiving a refund.

How to request a cancellation or refund

Email batorsononeltd@gmail.com or call +44 7828 739051. Please include your full name, booking or payment reference, service address where applicable, purchase date, and the reason for the request if it concerns a problem with the service or digital content. Giving a reason is not required when exercising a statutory right to cancel.

Business customers

The statutory consumer cooling-off rules do not apply to purchases made wholly for business purposes. Cancellation and refund rights for a business booking will be governed by the accepted quotation, service agreement or other written terms. This does not affect any remedy that cannot lawfully be excluded.

Company details

BATORSON ONE LTD, company number 17371544, registered in England and Wales.